RFIs in SubmittalLink

An RFI (request for information) is a formal question from the contractor to the design team or owner. It asks them to clarify something in the drawings, specifications, or contract. The answer becomes part of the project record. SubmittalLink tracks every RFI in a project’s RFI log, routes it to the right reviewers, and shows who owes a response.

New to RFIs? Read RFI meaning in construction.

How RFIs work in SubmittalLink

1. An owner, project manager, or field user creates an RFI with a question, attachments, and assignees.
2. The assignees are ball in court and get an email.
3. Assignees respond with an answer and any marked-up attachments.
4. The RFI manager reviews the responses and closes the RFI.

Depending on the project’s RFI workflow, assignees respond all at once (Parallel, the default) or in ordered steps (Sequential).

Who can do what

Who can do this

Everyone on the project can open RFIs. Owners, project managers, and field users can create and update RFIs. Consultants and subcontractors can view RFIs and respond when assigned.

Deleting an RFI is limited to the project owner or that RFI’s RFI manager. Field users can never delete RFIs.

Action	Owner	Project manager	Field	Consultant	Subcontractor
View and respond	✅	✅	✅	✅	✅
Download RFI summary	✅	✅	✅	✅	✅
Create and update	✅	✅	✅	—	—
Add or edit RFI templates	✅	✅	—	—	—
Delete	✅	Only if RFI manager	—	—	—

The RFI log

Go to Left menu → RFIs. The list is your RFI log.

• Quick filters: In My Court, Open, Late
• Search across all fields, Columns, Clear All Filters
• Export PDF: download the RFI log. Available to everyone.
• Download RFI Summary on each row: a PDF summary of the RFI.

Guides

• Create an RFI
• Parallel vs. sequential RFI workflow
• Respond to an RFI
• RFI email notifications and reminders

Frequently asked questions

Can field users create RFIs?

Yes. Owners, project managers, and field users can create and update RFIs.

Who can delete an RFI?

Only the project owner or that RFI’s RFI manager. A project manager who isn’t the RFI manager can’t delete it, and field users can’t delete RFIs at all.

Can I export my RFI log?

Yes. Click Export PDF on the RFIs list. For a single RFI, use Download RFI Summary on its row.

Can I create an RFI from a drawing?

Yes. Open a drawing, use the link tool, and choose RFI. See Mark up and link drawings.