Troubleshooting
I didn’t get my login code
Section titled “I didn’t get my login code”- Check your spam or junk folder.
- Codes expire after 5 minutes. Click Resend Code.
- Make sure you’re using the email address you were invited with.
- Ask your IT team to allow email from submittallink.com.
Notification emails are going to spam
Section titled “Notification emails are going to spam”Mark the email Not Spam or add SubmittalLink to your safe senders. If your company uses email filtering, ask IT to allow submittallink.com.
The Create button is missing
Section titled “The Create button is missing”Your role can’t create that item type:
| Item | Who can create |
|---|---|
| Submittals, change orders, contracts | Owner, project manager |
| RFIs, tasks, punch lists | Owner, project manager, field |
Create is blocked even though I have the right role
Section titled “Create is blocked even though I have the right role”The project may have outstanding invoices. New submittals, revisions, RFIs, and tasks are blocked until payment. Existing items stay readable. Contact support@submittallink.com.
“Permission denied” when deleting
Section titled ““Permission denied” when deleting”- Drawings and drawing folders: only owners and project managers can delete.
- RFIs: only the project owner or that RFI’s RFI manager can delete. Field users can’t delete RFIs.
- Documents: only owners and project managers can delete.
I can’t see a module in the left menu
Section titled “I can’t see a module in the left menu”| Missing module | Why |
|---|---|
| Daily Reports, Schedule | Limited to owner, project manager, field |
| Contracts, AI Workers, Spec Sections, Vendors, Users | Limited to owner, project manager |
| Punch Lists, Change Orders, Contracts, Schedule, AI Workers | Look under More |
I can’t change project settings
Section titled “I can’t change project settings”Only the project owner can open Update Project. Ask the owner to make the change.
A reviewer got a submittal email before their step
Section titled “A reviewer got a submittal email before their step”This is the default. Every reviewer on every step is emailed. The project owner can turn on Submittal Email: Ball in Court Only. See Submittal email notifications.
A submittal moved to the next step before everyone reviewed it
Section titled “A submittal moved to the next step before everyone reviewed it”On submittals, one response from any reviewer on a step completes that step. Put reviewers on separate steps if each must respond. See Review workflow and ball in court.
Generate Coversheet won’t turn on
Section titled “Generate Coversheet won’t turn on”Attach at least one PDF to the submittal.
“You need to upgrade your membership…”
Section titled ““You need to upgrade your membership…””Your plan doesn’t include that feature. There’s no upgrade button in the app. Contact your SubmittalLink account representative or support@submittallink.com.
Still stuck?
Section titled “Still stuck?”Email support@submittallink.com with the project name, what you were doing, and a screenshot.